Frequently Asked Questions

Beni Ouarain rugs are handwoven by Berber artisans in the Atlas Mountains of Morocco using traditional techniques passed down through generations. Each rug is made from 100% natural wool, features unique geometric patterns, and is completely one-of-a-kind. The rugs are known for their plush pile, durability, and timeless design that complements both modern and traditional interiors.

Yes, absolutely! All our rugs are 100% authentic, handwoven Moroccan rugs crafted by skilled Berber artisans. We work directly with weaving cooperatives in Morocco to ensure authenticity and fair trade practices. Each rug comes with a certificate of authenticity and information about the artisan who created it.

Our rugs are made from 100% natural, undyed wool sourced from local sheep in the Atlas Mountains. The wool is hand-spun and hand-knotted using traditional techniques. Some rugs may feature natural dyes made from plants, minerals, and other organic materials. We never use synthetic materials or machine-made components.

Choosing the right size depends on your room and furniture layout. Here are some general guidelines:

• Living Room: The rug should be large enough for all front legs of your furniture to sit on it, or all furniture should be completely on or off the rug.
• Bedroom: The rug should extend at least 18-24 inches beyond the sides and foot of the bed.
• Dining Room: The rug should extend at least 24 inches beyond the table on all sides to accommodate chairs when pulled out.

Still unsure? Contact our team for personalized recommendations.

Yes! We offer free worldwide shipping on all orders. Your rug will be carefully packaged and shipped directly from our warehouse in the Netherlands. Delivery times vary by location but typically range from 3-7 business days within Europe and 7-14 business days for international destinations.

Delivery times depend on your location:

• Netherlands: 1-3 business days
• Europe: 3-7 business days
• United States & Canada: 7-14 business days
• Rest of World: 10-21 business days

You will receive a tracking number via email once your order ships so you can monitor its progress.

Absolutely! Once your order ships, you'll receive an email with a tracking number and a link to track your shipment. You can also track your order by visiting our Order Tracking page and entering your order number and email address.

We offer a 14-day trial period from the date of delivery. If you're not completely satisfied with your rug, you can return it for a full refund. The rug must be in its original condition, unused, and with all tags attached. Return shipping costs are the responsibility of the customer unless the item is defective or we made an error with your order.

To initiate a return, please contact our customer service team with your order number and reason for return. We'll provide you with return instructions and a return authorization number. Once we receive and inspect the returned rug, we'll process your refund within 5-7 business days.

Yes, we accept exchanges within the 14-day trial period. Please contact us to arrange an exchange. Note that since each rug is unique and handmade, we'll work with you to find a similar rug in your desired size or color palette. Exchange shipping costs may apply.

Moroccan wool rugs are naturally stain-resistant and easy to maintain:

• Regular Cleaning: Vacuum regularly on a low setting to remove dust and dirt.
• Spot Cleaning: Blot spills immediately with a clean, damp cloth. Use mild soap if needed.
• Deep Cleaning: Professional cleaning is recommended once every 1-2 years.
• Rotation: Rotate your rug every 6 months to ensure even wear.
• Sunlight: Avoid prolonged direct sunlight to prevent fading.

Yes, it's completely normal for a new wool rug to shed initially. This is due to loose fibers from the hand-knotting process. The shedding will decrease significantly after the first few months of regular vacuuming. This is a sign of quality natural wool and does not affect the rug's durability or longevity.

Yes, we highly recommend using a rug pad! A quality rug pad provides cushioning, prevents slipping, protects your floor, and extends the life of your rug. Choose a breathable, non-slip pad that's slightly smaller than your rug dimensions. Avoid rubber-backed pads on hardwood floors as they can cause discoloration.

Yes! We offer custom-made rugs tailored to your specific requirements. You can choose the size, color palette, pattern style, and pile height. Our artisans will handcraft a unique rug just for you. Custom orders typically take 8-12 weeks to complete. Visit our Custom Rug page to get started or contact us for a personalized consultation.

Custom rug production time varies depending on size and complexity, but typically takes 8-12 weeks from order confirmation to delivery. This includes the time for our artisans to hand-weave your rug using traditional techniques, plus shipping time. We'll keep you updated throughout the process with photos and progress updates.

Absolutely! We offer fabric swatches so you can see and feel the quality of our wool before making a purchase. Visit our Swatches page to order samples. Swatches are available for a small fee which is refundable with your rug purchase.

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, iDEAL, Bancontact, SOFORT, Klarna, Apple Pay, and Google Pay. All transactions are processed securely through our encrypted payment gateway.

Yes! We have a dedicated trade program for interior designers, decorators, and retailers. Our trade program offers exclusive wholesale pricing, priority access to new collections, and personalized support. Visit our Trade Program page to apply.