Privacy Policy
Your Privacy Matters to Us
Introduction
At Beni Ouarain Outlet, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.beniouarainoutlet.com and make purchases from us.
By using our website, you consent to the data practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our website.
Last Updated: December 16, 2025
1. Information We Collect
1.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Create an account on our website
- Place an order for products
- Subscribe to our newsletter
- Contact us with inquiries or feedback
- Participate in surveys, contests, or promotions
- Apply for our trade program
- Request fabric swatches
This personal information may include:
- Name (first and last name)
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed securely through third-party payment processors)
- Company name (for trade program applicants)
- Any other information you choose to provide
1.2 Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing behavior, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Date and time of visits
- Clickstream data
1.3 Cookies and Tracking Technologies
We use cookies, web beacons, and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can control cookie preferences through your browser settings, but disabling cookies may limit certain features of our website.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, including payment processing, shipping, and delivery
- Customer Service: To respond to your inquiries, provide customer support, and resolve issues
- Account Management: To create and manage your account, including authentication and security
- Marketing Communications: To send you newsletters, promotional offers, and updates about new products (with your consent)
- Personalization: To personalize your shopping experience and recommend products based on your preferences
- Website Improvement: To analyze website usage, improve functionality, and enhance user experience
- Fraud Prevention: To detect, prevent, and address fraudulent activities and security issues
- Legal Compliance: To comply with legal obligations and enforce our terms and conditions
- Trade Program: To evaluate and process applications for our wholesale trade program
3. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted third parties in the following circumstances:
- Service Providers: We work with third-party service providers who assist us with payment processing (Mollie, Stripe, PayPal), shipping and logistics, email marketing, website hosting, and analytics
- Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
- Protection of Rights: To protect our rights, property, safety, or the rights of our customers and the public
All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.
4. Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-DSS compliant payment gateways
- Regular security audits and vulnerability assessments
- Access controls and authentication mechanisms
- Employee training on data protection and privacy
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you promptly in the event of a data breach as required by law.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request access to the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Portability: Request a copy of your data in a structured, machine-readable format
- Objection: Object to the processing of your personal information for certain purposes
- Restriction: Request restriction of processing under certain circumstances
- Withdraw Consent: Withdraw your consent for marketing communications at any time
To exercise any of these rights, please contact us. We will respond to your request within 30 days.
Unsubscribe from Marketing: You can unsubscribe from our marketing emails at any time by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.
6. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.
Typical retention periods include:
- Order Information: 7 years (for tax and accounting purposes)
- Account Information: Until account deletion or 3 years of inactivity
- Marketing Data: Until you unsubscribe or request deletion
- Website Analytics: 26 months
7. International Data Transfers
Beni Ouarain Outlet is based in the Netherlands. Your information may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
8. Children's Privacy
Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.
9. Third-Party Links
Our website may contain links to third-party websites, including social media platforms. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.
10. GDPR Compliance (For EU Residents)
If you are a resident of the European Union, you have additional rights under the General Data Protection Regulation (GDPR):
- Legal Basis for Processing: We process your data based on consent, contract performance, legal obligations, and legitimate interests
- Right to Lodge a Complaint: You have the right to lodge a complaint with your local data protection authority
- Data Protection Officer: For GDPR-related inquiries, contact us at Info@beniouarainoutlet.com
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our website after such changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Beni Ouarain Outlet
Hybrideweg 187, 2141 DM, Vijfhuizen
Netherlands (No Visitor Address)
Email: Info@beniouarainoutlet.com
Phone: +31 (0) 85 06 020 96
Business Hours: Monday - Friday: 09:00 - 18:30
Questions About Your Privacy?
We're here to help! If you have any questions about how we handle your personal information, don't hesitate to reach out.
